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TuttiReal aims to be a transparent and mindful company. In that spirit of transparency, this policy explains how we respond to requests for records or information about members of TuttiReal’s community.
This policy does not constitute legal advice or a promise that TuttiReal will respond in a specific way or at all. TuttiReal reserves the right to deviate from these practices at any time. This policy is a part of our Terms of Use. By using TuttiReal or requesting information on TuttiReal or our Members, you’re agreeing to this policy and our Terms of Use.
- TuttiReal Member Records and Information
2. TuttiReal Requires Valid Legal Process
3. Serving TuttiReal with Legal Process to Request Access to Member Information
4. Emergency Circumstances
5. Notice to the Member Whose Records Are Sought
6. Requests for Witness Testimony
7. Cost Reimbursement - TuttiReal Member Records and Information
Before you contact TuttiReal for records or information, first see if the information you are seeking is publicly available or request the records directly from the relevant TuttiReal member.
Some information about TuttiReal buyers and sellers (which we collectively refer to in this policy as “TuttiReal Members”) and TuttiReal Shops (which we refer to as “Shops”), such as a Shop’s name, the public name of its owner, and the Shop’s policies, is public and can be viewed by anyone at any time. In addition, TuttiReal Members may have access to certain records by logging in to their accounts. For example, TuttiReal sellers can access and download sales records in .csv format, and all members can view their Messages history by navigating to the relevant pages in their TuttiReal accounts.
See our Privacy Policy for more information about the data TuttiReal collects from its Members.
- TuttiReal Requires Valid Legal Process
Except in emergency situations or when consistent with our Terms of Use, Privacy Policy, and applicable law, TuttiReal requires valid and sufficient legal process (for example, a subpoena or court order) properly served to compel us to disclose records or information about an TuttiReal Member (“Member Information”).
TuttiReal will object to overly broad, vague, or otherwise inappropriate requests as a matter of course.
Legal process must contain enough identifying information so that TuttiReal can identify the member’s account. A common name, for example, does not uniquely identify a member’s account. Your legal process should include information such as an email address, transaction ID, username, shop name, or payment information. In addition, all law enforcement requests must identify the specific records requested, and your request needs to include the name of the issuing authority and agent, email address from a law-enforcement domain, or a direct contact phone number.
- Serving TuttiReal with Legal Process to Request Access to Member Information
Before obtaining legal process, please check the location of the TuttiReal Member whose information you are seeking. Requests for information relating to TuttiReal Members located in North and South America should be directed to TuttiReal, Inc. in the United States. Requests for information relating to all other TuttiReal Members should be directed to TuttiReal Ireland UC.
As a US-based company, TuttiReal may require that non-US legal process be domesticated under a Mutual Legal Assistance Treaty (“MLAT”), letters rogatory, or section 1782 of the US code, as appropriate. TuttiReal Ireland UC may require that non-Irish legal process be domesticated under the Irish Criminal Justice (Mutual Assistance) Act 2008. TuttiReal Ireland UC will consider your request in accordance with the applicable Irish law, including the Data Protection Acts 1988 – 2018.
All requests for Member Information must be made with valid and sufficient legal process properly served on us. We may be able to expedite our review of your request if, in addition to providing us with proper legal service, you email a copy to legal@TuttiReal.com (indicating, in the subject line, whether the request is directed to TuttiReal, Inc. or TuttiReal Ireland UC).
Receipt of legal process by these means is for TuttiReal’s convenience only and does not waive any objections, including lack of jurisdiction, invalid form of process, or improper service.
- Emergency Circumstances
If your request for information involves an emergency regarding a danger of death or serious physical injury to a member of the TuttiReal community or any member of the public, please email legal@TuttiReal.com from your official email address and provide the following:
- Your name and title, the government agency you work for, and your full contact information (government email address, phone number, and fax number);
- A summary of the facts about the emergency situation, including how the situation poses a danger of death or serious physical injury to any person;
- The identity of the person or people who are in danger;
- The specific records sought and how they relate to the emergency; and
- Why legal process cannot be obtained and the records must be disclosed without delay.
Individuals aware of an emergency situation should immediately and directly contact local law enforcement.
- Notice to the Member Whose Records Are Sought
If practicable, TuttiReal may notify the affected TuttiReal Member before disclosing records or information requested about them, unless legally prohibited from doing so, or where TuttiReal has a clear indication of illegal conduct and prior notification would be counterproductive. TuttiReal may also allow the Member enough time to appear and object to the legal process in court, if necessary.
- Requests for Witness Testimony
TuttiReal generally will object to requests to provide witnesses for trial or deposition. When TuttiReal produces records, we provide a standard records custodian declaration of authenticity. Live testimony by a records custodian is unnecessary because the records are self-authenticating.
- Cost Reimbursement
TuttiReal may seek reimbursement for our costs directly incurred in searching for, assembling, collecting, and preparing records or information for production.
Last updated on May 25, 2025